Built on craft.
Accountable for
the outcome.

Product strategy, design, and development — 12 years in the work, since October 2015, with skin in every outcome.

Most software gets handed off in pieces — strategy to design, design to engineering, engineering to QA. I carry it through myself — accountable for the outcome, not just my piece of it.

What I do

Product Strategy

I help you figure out what to build and why, before you build it. Research, framing, prioritization — grounded in real constraints.

Discovery & research Roadmap development Stakeholder alignment Innovation programs

Product Design

Design that's grounded in how real people work. From UX research through interaction design — not handed off, but seen through.

UX research Interaction design Prototyping & testing Design systems

Delivery & Development

From user stories to functional testing, I stay accountable to the end. I've helped deliver $10M of work across industries — I know what it takes to ship.

Delivery management Technical oversight QA & functional testing Team coordination

How I work

Every engagement moves the same way: start small, prove real value fast, then build on what works. No year-long roadmap before anything ships.

Discover

Understand the business first — what it needs, what's blocking it. Then research the technology and the people: contextual inquiry, real jobs to be done, not just requirements.

Align

Discovery narrows into a specific outcome, and every part of the problem space that has to move for it to happen.

Prove

A prototype tests the idea two ways at once — does the technology hold up, and does it create real value for people. It's also where we define how we'll know it's working.

Build & Evolve

What proves out gets built for production. The relationship doesn't end at launch — refine, scale, and take on the next problem together.

Since October 2015. Twenty-five engagements. A few you'll recognize.

Apple · Walmart · Expedia · Panasonic · Ingram Micro · Securitas · Whirlpool · CPKC · WestJet · Hyland · Signet Jewelers · Toronto Hydro

Selected work

In-flight connectivity · Panasonic Avionics

From concept to first release — three product surfaces, one platform

Led design across an admin portal, airline configuration experience, and passenger Wi-Fi portal. Then transitioned into Delivery Manager to see the platform through to launch.

2,830 hours · Nearly 2 years · 4 phases

B2B marketplace · Ingram Micro

Three product experiences. One design system. 40+ designers.

Led the vendor experience design team and the design system governing all three product surfaces — vendor, customer, and internal associate — all in production.

3,203 hours · Just over 2 years

Enterprise software · Hyland

Change how a team works, then do the work the new process calls for

Embedded for months before touching a product. Built a new UX delivery process, then designed two clinical products and a design system — research through to vision and production-ready design.

3,140 hours · 19 months

See all 25 engagements →

Who I am

I own the end-to-end delivery of production software for my clients — from contract negotiations to functional testing, from innovation programs to user stories. I started as a UX researcher and designer, led design teams, then moved into delivery management to get here — and I'm still hands-on, writing code and building product myself.

I built Theo Thompson Co. on what 12 years of doing that work teaches you — distilled into something any company can access. You get a collaborator who's as invested in your users and your outcomes as you are.

12 Years in consulting — strategy, design, and delivery. Since October 2015.

25 Engagements across industries — startups to Fortune 10

$10M+ Of work delivered across my career

Full story →

Get in touch

Let's talk
about what
you're building.

No pitch. No deck. Just a conversation about your problem and whether I can help. 30 minutes.

Book a call → or theo@theothompson.co

Built on craft.Accountable forthe outcome.